Refund policy
Refund & Return Policy
60-day returns You can return your purchase for any reason within 60 days of delivery for a refund of the purchase price — even if you've used it.
How to start a return
- Reply to your order confirmation email (or use our Contact page) with your order number and the reason for the return.
- We'll reply within one business day with return instructions and the return address.
- Ship the item back with a tracked shipping method and send us the tracking number. Returns sent without contacting us first may not be processed, because we can't match them to an order.
Return shipping Return shipping is paid by the customer, unless the item arrived damaged, defective, or we sent the wrong item — in those cases we cover it.
Refunds Once your return arrives, we inspect it and issue a refund to your original payment method within 5 business days. Your bank may take a few extra days to post it. Original shipping charges are non-refundable unless the return is due to our error.
Bundles If you bought the 3-pack and return part of it, the refund is based on the per-unit price you actually paid for the bundle.
Damaged, defective or wrong items If anything arrives damaged, defective, missing parts, or isn't what you ordered, email us a photo within 14 days of delivery. We'll ship a replacement at no cost — in most cases you won't need to send the original back.
Exchanges We don't offer direct exchanges. If you'd like a different quantity, return the original for a refund and place a new order.
1-Year Warranty
The brush head, squeegee blade and rods of the Power Scrub 360 are covered against defects in materials and workmanship for one year from delivery under normal household use.
What's covered
- A joint that won't swivel or won't hold its angle
- Rod sections that won't connect or lock
- A squeegee blade that separates from the head
- Cracks or breakage that happen during normal use
What's not covered
- Normal bristle wear over time
- Damage from misuse, dropping, excessive force or accidents
- Use on surfaces the product isn't designed for, including carpet and unsealed wood
How to claim Email us your order number and a photo or short video of the issue. If it's covered, we'll send a replacement part or product at no cost.